Support

Need help with Lumyn? We're happy to assist with anything related to the App — creations that fail to generate, purchases and coins, subscriptions, account questions, or general feedback.

Contact us

Email us at hello@lumynvideo.com and we will get back to you as soon as possible, usually within 1–2 business days.

Help us help you

To resolve your issue faster, please include:

• A short description of the problem and what you expected to happen.
• Your device model and iOS version.
• The app version (shown in Settings).
• For purchase issues: the App Store receipt or order ID.
• Screenshots or screen recordings, if relevant.

Purchases & subscriptions

Subscriptions and coin packs are billed through your Apple ID. You can manage or cancel a subscription anytime in your device's Settings → Apple ID → Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com; if you run into trouble, contact us and we'll do our best to help.

Legal

See our Privacy Policy and Terms of Service.